Terms & Conditions

Welcome to Sawsan Special. By accessing and using our website or placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

Sawsan Special is a Kuwait-based store specializing in incense and fragrance products. These Terms & Conditions apply to all users of the store, including visitors and customers.

2. Products & Availability

• All products are subject to availability.

• We reserve the right to modify, update, or discontinue any product at any time without prior notice.

• Product descriptions and images are for reference only; slight variations may occur.

3. Pricing

• All prices are listed in Kuwaiti Dinar (KWD) unless stated otherwise.

• Prices may be changed at any time without prior notice.

• Delivery fees and any applicable charges will be clearly shown at checkout.

4. Orders & Payment

• Orders are confirmed only after successful payment or order verification.

• We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or payment issues.

5. Delivery

• Delivery timelines are estimates and may vary depending on location and courier service.

• Sawsan Special is not responsible for delays caused by the delivery company or circumstances beyond our control.

6. Returns & Exchanges

• Returns or exchanges are accepted according to our Return & Exchange Policy.

• Products must be unused, unopened, and in their original condition.

• Certain items may be non-returnable due to hygiene or promotional reasons.

7. Intellectual Property

All content on this store, including images, logos, text, and designs, is the property of Sawsan Special and may not be used or reproduced without prior permission.

8. Customer Responsibilities

Customers agree not to misuse the website or engage in activities that may harm the store or other users.

9. Limitation of Liability

Sawsan Special shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

10. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the State of Kuwait.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the store constitutes acceptance of the updated terms.